Shipping policy

DELIVERY AND SET UP

 

Due to the logistics of scheduling multiple deliveries and set ups each day, we require a time “range” for delivery of your event cakes, as provided by you. You are responsible for confirming this time with your reception/venue staff or wedding coordinator. Cake tables must be set up and ready for us to arrive before the start of this time range. Plateaus, pedestals, risers and dessert trays must also be in place.

Deliveries to outdoor sites are scheduled as close to the event time as possible, to allow for any last minute changes to cake table location or risks of damage, due to weather.

Call to inform us of any changes to the time range for delivery, immediately, so we can do everything to avoid scheduling conflicts.

Please keep in mind that any delay to delivery affects not only us, but also all clients expecting delivery following yours. We charge $25 per half hour of delay in setting up our cakes at any venue, rounded up to the next half in cases of partial periods. Venue must be unlocked, opened, and cake table set up at the start of the time range to avoid this penalty. The responsibility of this fee is placed upon you, the paying client, and will be invoiced following the event.

Delivery times that are inflexible (that can only be made in a 2 hour window as specified by you or the venue) may incur an additional fee. For example, if you do not have flexibility of delivery, and your window for set up requires us to staff additional vehicles and personnel to meet all of our obligations, we may charge for added labor and delivery staff.

Once cakes are set up, they are not intended to be moved until served. We are not responsible for damage caused by others after we set up the cake.

Tall cocktail tables are not suitable for tiered cakes over 2 tiers tall, and are not recommended.

 

If you have any questions, feel free to reach out to us at info@mycupcakemama.com