Terms and Conditions
All orders below $200 or orders placed within 2 weeks of event date are required to be fully paid at the time of booking. We will only booked you for the requested date once the payment has been made.
For orders over $200 a 50% initial deposit is required. Your initial deposit is considered a down payment and date reservation toward your order. This deposit is non-refundable and non-transferable.
Final payment in full is due 21 days before the event.
If Payment Schedule is not met, we will assume that the event has been cancelled, and will have no further obligation hereunder. Any deposits/payments made to date will not be refunded and the delivery date will be made available to other potential clients.
Payments may be received in the form of credit card, cash, or EMT.
POSTPONEMENT AND CANCELLATION POLICY
We will do everything in our power to accommodate your new date in cases of postponement.
Cancellation of your event will result in a partial to no refund.
Cancellation prior to 2 weeks before the event: A cancellation fee in the amount of your initial deposit will be collected from your total payments, and the remainder refunded in the manner that it was paid for.
Cancellation within the 14 day window before the event will not be granted a refund as we take limited orders and have already declined other potential customers who wants to order for the same date. Exceptions will be considered in cases of serious health condition or fatality.
Non-refundable portions are non-transferable and cannot be applied to later dates. When we take your event order, we begin the process of declining other orders. As we get closer and closer to your event date, the chances of re-booking your date are greatly reduced.
FINALIZATION OF DESIGN
We ask that all details and number of servings for your cakes be finalized at the time of booking.
Changes to the cake design and approved by the client after execution of this agreement may result in total price changes.
VARIATION IN DESIGN
We cannot make the cake exactly the same as other cake designer's work. As an unwritten rule in the cake decorating industry, we respect each other's work. We can refer to another cake designer's work only as an inspiration, and will not make the exact replica.
While we make every effort to provide exactly the flavor, filling, decoration, size, color, shape, and design discussed during consultations, creating cake is an art form and may be subject to variations. Color matching is not a precise science and different sugar substrates take color differently. We will do everything possible to make substrates match to each other and to match provided color swatches, but sometimes it is not possible to make a 100% perfect color match and some colors are just not achievable using food grade dyes.
To maintain stability and the integrity of your event cake, we reserve the right to make design and structural changes to your cake on site or off, without prior notification.
HANDLING AND CAKE CARE
Your cake be handed out chilled and stable. For tiered or extra tall cakes, it will be properly doweled to support the weight and structure.
We are not responsible for any damage to the cake after pick-up or after setup is complete. You or your representative is responsible for driving and transporting the cake carefully to the venue. Providing an appropriate and secured table and environment for the cake(s) is a must to avoid any damages. Cakes are heavy and require a sturdy table, and optimal room temperature of 22 degrees Celsius or below.
If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of Cupcake Mama. A cake care instructions will be handed out upon pick up.
DELIVERY AND SET UP
Due to the logistics of scheduling multiple deliveries and set ups each day, we require a time “range” for delivery of your event cakes, as provided by you. You are responsible for confirming this time with your reception/venue staff or wedding coordinator. Cake tables must be set up and ready for us to arrive before the start of this time range. Plateaus, pedestals, risers and dessert trays must also be in place.
Deliveries to outdoor sites are scheduled as close to the event time as possible, to allow for any last minute changes to cake table location or risks of damage, due to weather.
Call to inform us of any changes to the time range for delivery, immediately, so we can do everything to avoid scheduling conflicts.
Please keep in mind that any delay to delivery affects not only us, but also all clients expecting delivery following yours. We charge $25 per half hour of delay in setting up our cakes at any venue, rounded up to the next half in cases of partial periods. Venue must be unlocked, opened, and cake table set up at the start of the time range to avoid this penalty. The responsibility of this fee is placed upon you, the paying client, and will be invoiced following the event.
Delivery times that are inflexible (that can only be made in a 2 hour window as specified by you or the venue) may incur an additional fee. For example, if you do not have flexibility of delivery, and your window for set up requires us to staff additional vehicles and personnel to meet all of our obligations, we may charge for added labor and delivery staff.
Once cakes are set up, they are not intended to be moved until served. We are not responsible for damage caused by others after we set up the cake.
Tall cocktail tables are not suitable for tiered cakes over 2 tiers tall, and are not recommended.
If you have any questions, feel free to reach out to us at firstname.lastname@example.org